Last Updated: July 29, 2026
This Shipping and Delivery Policy explains how TENQIVA SOLUTIONS PRIVATE LIMITED ("Company", "Tenqiva", "we", "us", or "our") delivers the services and products purchased through our website tenqiva.com ("Website"). This policy is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Reserve Bank of India (RBI) guidelines for Payment Aggregators and Payment Gateways.
Tenqiva does not sell, ship, or deliver any physical goods. All our offerings are digital in nature and are delivered electronically over the internet. Accordingly, no shipping charges, courier charges, freight, or physical delivery timelines apply to any purchase made through our Website.
Our offerings consist of:
| Offering | Mode of Delivery | Delivery Timeline |
|---|---|---|
| SaaS product subscription (Jewellery Billing, LeadPro, MyPaintShop, BrandKavach and other accelerators) | Account credentials and access link sent to your registered email address | Within 24 hours of payment confirmation |
| Digital products and templates | Secure download link sent by email | Immediately on payment confirmation, and in any case within 24 hours |
| Consulting — Discovery engagement | Scheduled session followed by a written report delivered by email | As scheduled; report within 5 business days of the session |
| Consulting — Project engagement | Deliverables shared through email, a repository, or an agreed platform | As per milestones defined in the Statement of Work (SOW) |
| Consulting — Retainer | Continuous engagement with agreed monthly hours | Commences within 5 business days of payment confirmation |
Where onboarding, KYC verification, or the provision of business details (such as GSTIN or shop details) is required before an account can be provisioned, the delivery timeline begins from the date on which you provide all such required information.
Delivery is deemed complete when:
You will receive an email confirmation together with a tax invoice for every successful transaction. Please ensure that the email address supplied at checkout is accurate and monitored, and check your spam or promotions folder if you do not see our email.
Our SaaS products are hosted on cloud infrastructure and are designed to be available on a continuous basis, subject to scheduled maintenance and events beyond our reasonable control. Scheduled maintenance is notified in advance by email or through an in-application notice wherever practicable. Extended unplanned downtime may entitle you to a credit or refund as set out in our Refund & Cancellation Policy.
If you have completed a payment but have not received access within the timelines set out above, please contact us immediately:
Please quote your Order or Transaction ID and the registered email address. We will investigate and either restore access or process a full refund in accordance with our Refund & Cancellation Policy.
Where funds have been debited from your account but access has not been provisioned because the transaction failed at the payment gateway, the amount will be refunded automatically to the original payment method within 5–7 business days.
Our digital services are available to customers in India and, where lawful, internationally. All transactions are processed in Indian Rupees (INR). Customers outside India are responsible for any currency conversion charges, foreign transaction fees, or local taxes levied by their bank or jurisdiction.
We reserve the right to update this Shipping and Delivery Policy at any time. Changes take effect upon posting on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
For any questions regarding delivery of our services, please contact us at: